Delivery & Returns

Delivery Information

We deliver Jupon products from the UK directly to your door. Below you will find our standard shipping information. The price for shipping will be displayed on the cart and checkout pages prior to making any payment. If you have any further delivery questions, please email gary@jupon.com.

Next day
2-3 day service
Eire
Northern Ireland
Europe

Shipping

We hold a lot of the best-selling stock in the UK which allows us to offer same day dispatch. If we do have to order your item in, please allow 10-14 days. All deliveries to UK Mainland above £250 pre Vat will be subject to free delivery.

Import Duties & Taxes

UK delivered products are duty free. For international deliveries the customer is responsible for the payment of any import duties / taxes. If an item is refused due to non-payment of the duty, then the order will be refunded less the shipping costs to recover the item.


Returns Policy

Refund Policy

Returned items must be returned in new, unused condition including the box / packaging and tags. Upon receipt of the item Jupon will process your refund within 48 hours. It may take up to 10 working days for the credit to be applied by your bank / card company. The customer is responsible for all shipping costs to return the item/s.

Return Shipping

You have the choice of using a shipping carrier of your choice to return items. The customer is responsible for all shipping costs to return the item/s.

Damaged Items

Let us know as soon as possible if an item arrives damaged during shipping, take pictures if possible. We will then assist you with a claim direct with the shipping company to cover the damage and get a new item out to you.

Returns Process

You can request a return by emailing gary@jupon.com. You have 30 days to return an item. Please do not mark or tape the original product packaging as we need it in new condition. Place the item in a shipping container, or the original shipping container. Retain your tracking information, we will email you once the item has been received and notify you of the next steps.

Further Assistance

If anything is unclear, please email gary@jupon.com

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